Frequently Asked Questions
Answers to the questions we hear most often from students. Can't find what you're looking for? Reach out to contact@livesyncmastery.com.
How do I enroll in a course?
Browse available courses on the Explore page, choose a course, and pick an upcoming batch that fits your schedule. Complete payment to confirm your seat — you'll get a confirmation and the session details in your dashboard.
What is a "batch" / session schedule?
A batch is a scheduled cohort of a course — a set of one or more live sessions run on specific dates and times with a trainer and a group of enrolled students. A single course can have multiple batches running at different times, so you can pick the one that matches your availability.
Do I get a certificate after finishing a course?
Yes. Once you complete a course's required sessions (and any assessments the course includes), a digital certificate is issued to your account. Certificates carry a unique code that can be verified by anyone using our certificate verification page — just open your certificate and share its verification link.
What if I miss a live session?
Sessions are delivered live to encourage real-time interaction with your trainer and fellow students. Recording availability can vary by course and trainer — if you think you'll miss a session, check with your trainer beforehand or reach out through your dashboard to see what's possible for that specific batch.
What is your refund policy?
Refund requests are generally accepted within 7 days of purchase and before the batch starts. See our full Refund Policy for eligibility details, non-refundable cases, and processing times.
How do I become a trainer?
Live-Sync Mastery welcomes industry practitioners who want to teach live sessions. Trainer registration and onboarding is handled through our dedicated Trainer platform, where you can submit your background, proposed courses, and get verified before your first batch goes live.
What payment methods are accepted?
We support common local and card-based payment methods through our payment partners at checkout. Available options are shown on the payment page when you enroll in a course, and may vary depending on the course price and your region.
How do I contact support?
Email us any time at contact@livesyncmastery.com or call 0819-1345-3222. Our team typically responds within one to two business days.
Is there a mobile app?
Live-Sync Mastery currently runs as a responsive web platform, accessible from your phone, tablet, or desktop browser — no separate app install required. You can join live sessions and manage your enrollments from any device.
How do I verify a certificate?
Every certificate issued through Live-Sync Mastery has a unique certificate code and a shareable verification link (in the form /certificate/verify/<code>). Anyone — including employers — can confirm its authenticity by opening that link or entering the code when prompted.