Privacy Policy

Last updated: July 30, 2026

Live-Sync Mastery ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our platform.

1. Information We Collect

We collect the following categories of information:

• Account information — name, email address, phone number, profile photo, and role (student, trainer, or company representative).
• Payment information — billing details and transaction records processed through our payment partners. We do not store full card numbers on our own servers.
• Usage data — course enrollments, session attendance, quiz and assessment results, device/browser information, and general activity logs on the platform.

2. How We Use Information

We use the information we collect to:

• Create and manage your account, enrollments, and certificates.
• Process payments and issue receipts.
• Facilitate live sessions between students and trainers, including reminders and schedule updates.
• Improve our courses, platform features, and customer support.
• Send service-related communications, and — where you have opted in — promotional updates.
• Detect, prevent, and address fraud, abuse, or security issues.

3. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used so we can improve it. You can control cookies through your browser settings; disabling certain cookies may affect the functionality of the Service.

4. Data Sharing & Third Parties

We share personal data only where necessary, including with:

• Payment processors, to complete and verify your transactions securely.
• Trainers, who can see the name, contact details, and progress of students enrolled in their own batches, so they can deliver and support the course.
• Service providers who help us operate the platform (e.g. hosting, analytics, communications), under confidentiality obligations.
• Authorities, where required by law or to protect the rights, property, or safety of Live-Sync Mastery, our users, or the public.

We do not sell your personal data to third parties.

5. Data Security

We implement reasonable technical and organizational measures — including encryption in transit, access controls, and regular reviews — to protect your data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. User Rights

Subject to applicable law, you may request to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information via your account settings.
• Request deletion of your account and associated personal data, subject to legal retention requirements.
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

The Service is not directed at children under 13, and we do not knowingly collect personal data from children under this age. Students under the age of majority should use the Service under the supervision and with the consent of a parent or guardian. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date, and where changes are material, we will provide additional notice.

10. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at contact@livesyncmastery.com or write to us at:

Live-Sync Mastery
Treasury Tower Fl. 11 Unit D District 8 - Lot 28 SCBD,
Jl. Jenderal Sudirman Kav 52-53, Jakarta Selatan, DKI Jakarta 12910