Refund Policy

Last updated: July 30, 2026

This Refund Policy describes when and how you may request a refund for a course or batch purchased on Live-Sync Mastery. It should be read together with our Terms of Service.

1. Eligibility Window

You may request a refund for a course or batch enrollment if both of the following conditions are met:

• The refund request is submitted within 7 calendar days of the original purchase date, and
• The request is submitted before the scheduled start date of the course or batch.

If either condition is not met, the enrollment is generally treated as non-refundable, except where required otherwise by applicable consumer protection law.

2. Non-Refundable Cases

The following are not eligible for a refund:

• Any batch where you have already attended one or more live sessions.
• Any course for which a digital certificate of completion has already been issued.
• Enrollments purchased using promotional codes, vouchers, or discounts explicitly marked as non-refundable at checkout.
• Requests submitted after the batch's scheduled start date, unless the batch itself was cancelled or rescheduled by Live-Sync Mastery or the trainer.

3. How to Request a Refund

To request a refund:

• Go to your account's enrollment or transaction history in Account Settings, and select the enrollment you wish to refund, or
• Contact our support team directly with your transaction reference and reason for the request.

We may ask for additional information to verify eligibility before approving a refund.

4. Processing Time

Once a refund request is approved, we process it back to your original payment method within 7–14 business days. The exact time for funds to appear in your account may vary depending on your bank or payment provider and is outside our control.

5. Partial Refunds for Multi-Session Batches

For batches made up of multiple sessions, if you have attended some but not all sessions at the time your request is reviewed, we may issue a partial refund proportional to the number of remaining, unattended sessions, at our discretion, rather than a full refund. Batches where a certificate has already been issued remain non-refundable regardless of sessions attended.

Contact

Questions about a specific refund? Reach out to contact@livesyncmastery.com and our support team will help.